The client support that you will receive from your shared web hosting company is really important, regardless if you have pre-sales questions and you are not a customer yet, or you have some technical issue with an active account. Timely and clear information about a question or an issue can save you lots of time and efforts, not mentioning that this can often be an indicator that you're ordering from an actual website hosting supplier and not from some reseller. If you acquire a hosting account via a company that does not own its servers and it cannot access them right away, it is almost certain that you'll wait for a few days in order to receive an answer to your question, so your websites may remain offline for quite some time. However, a supplier which offers various options for communication and has a technical support crew available at any time will assist you to right away and help you reduce or fully avoid any kind of downtime and possible losses.
24/7 Customer Support in Shared Web Hosting
We acknowledge the significance of receiving assistance in a timely manner, that's why our shared web hosting services include 24/7 support along with several ways of contact. In case you don't have an account yet, you can call us or come on our live chat and consult with a live agent, to inquire about our services or check if our servers meet the system requirements for your sites. Thus, you won't end up obtaining a service that you can't use. If you already have your hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs more analysis. Unlike the vast majority of providers on the market, we respond to all of the tickets within the hour, so you won't need to wait for an entire day. Our support services are accessible twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
You'll be able to try out our support services even before you aquire a semi-dedicated server account from us as we have telephone and live chat support for billing, pre-sales and basic queries. Our agents can help you pick the perfect package or supply you with details about our servers, to verify whether the system requirements for your web sites are met. In case you're an active client, you'll also be able to contact us via electronic mail or via our ticketing system, which is accessible via the Hepsia hosting Control Panel. We warrant that whenever you use any of these two methods of communication, you'll get an answer within less than an hour and that’s 24/7, which includes weekends and public holidays. In case you have used the web hosting services of other service providers, even large ones, you can compare the reply time since it often takes an entire day for them to address a ticket.
24/7 Customer Support in Dedicated Servers Hosting
We know how important it is to get well-timed support in general, let alone if you manage a whole server, that's why each and every dedicated server that we supply comes with 24/7 support with one-hour reply time warranty regardless of the issue. The service is free of charge for any problems with your server or the software that was installed from our administrators through the setup, so you are able to contact us as many times as you would like, even during holidays. You can either open a support ticket from your billing area or you can send an e-mail, and the actual response time for either of these rarely exceeds 30 minutes as we have admins available 24x7x365. If you need general info about our servers or you've got some billing question/issue, you may also call one of the local telephone numbers that we have on as many as 3 different continents or you could take advantage of our live chat service and speak to a representative online. For third-party software assistance, we provide a Managed Services upgrade, which you're able to add to your server plan through the billing Control Panel.