A ticketing system is the most common communication medium that web hosting providers offer to their clients. It is most often part of the billing account and is the quickest way to fix an issue that requires a certain period of time to examine or that needs to be forwarded to a server administrator. In this way, all comments contributed by either party will be kept in one and the same place in the event that someone else wants to work on the issue in question and the info in the ticket will be accessible to all parties. The downside of using a ticketing system with most hosting platforms is that it is separate from the hosting Control Panel, which suggests that you’ll have to log in and out of at least two accounts to complete a particular task or to reach the company’s client care staff. In case you wish to manage a number of domain names and each one is hosted in a different account, you will have to use even more accounts at the same time. Moreover, it may take a considerable period of time for the hosting provider to process your ticket requests.