A ticketing system is the most common communication medium that web hosting providers offer to their clients. It is most often part of the billing account and is the quickest way to fix an issue that requires a certain period of time to examine or that needs to be forwarded to a server administrator. In this way, all comments contributed by either party will be kept in one and the same place in the event that someone else wants to work on the issue in question and the info in the ticket will be accessible to all parties. The downside of using a ticketing system with most hosting platforms is that it is separate from the hosting Control Panel, which suggests that you’ll have to log in and out of at least two accounts to complete a particular task or to reach the company’s client care staff. In case you wish to manage a number of domain names and each one is hosted in a different account, you will have to use even more accounts at the same time. Moreover, it may take a considerable period of time for the hosting provider to process your ticket requests.
Integrated Ticketing System in Shared Web Hosting
In stark contrast to what you may find with lots of other hosting companies, the trouble ticket system that we are using with our Linux shared web hosting packages is part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not need to memorize different login credentials, as you’ll be able to manage your tickets and the web hosting account itself from a single location. So, if you have a question or face a predicament, you can get in touch with our help desk support team members straight away. Our system comes with a smart search mechanism. This suggests that even if you’ve sent lots of tickets over the years, you will be able to track down the one that you want without any hassles. Besides, you can check knowledge base recommendations for fixing commonly faced issues.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have opened a semi-dedicated server account with us and you’d like to contact our tech support staff members, you will be able to send a support ticket straight from your Hepsia Control Panel instead of going through an entirely different customer support platform like you will need to do with the vast majority of hosting providers on the market. Our integrated trouble ticket system will enable you to submit a new ticket effortlessly and to look through older tickets using a clever search box. Furthermore, you’ll be able to check the relevant knowledge base articles that our system will present you with on the basis of the problem category that you pick for your new ticket. You can carry out all these operations without logging out of your Hepsia Control Panel at any moment, which implies that if you face any difficulty or have a query, you can touch base with our support engineers and solve the particular issue within the hour using one platform.