A live chat is a real-time way of communication between a web hosting company's support crew and its customers. It's a very efficient method to receive some information about the web hosting services or get some issue resolved since you are talking to a live representative. The benefits of using a real-time chat service instead of calling or opening a support ticket are the reduced possibility of errors when you exchange information such as usernames or domain names, the more rapid response time because the communication is live and the fact that you do not have to stay on the chat all the time - you'll be able to do something else entirely while the representative investigates the issue in question. Also, you'll be able to become a part of a live chat room from any computer which is connected to the Internet, avoiding the telephone fees that you'll need to pay when you are calling to another country.
Live Chat Support in Shared Web Hosting
As part of the support services that we supply for all of our Linux shared web hosting packages, you will find live chat support that is available all the time, even on holidays. You'll be able to contact us regardless of whether you already own an account or not, since we will support you with pretty much anything, ranging from providing you with common information regarding our solutions if you are not a client yet and you are considering to purchase one of our plans, to assisting you with setting up an email account in an email client. A part of the problems are more complicated and time-consuming, which means that you'll need to use the ticketing system which is integrated in the Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on our live chat for quite a lot of things.
Live Chat Support in Semi-dedicated Hosting
We supply live chat support as part of our services, so when you have any questions concerning our Linux semi-dedicated hosting packages, you are able to contact our customer support team anytime regardless if you have already obtained your account or not. Generally, the chat service is intended for billing, pre-sales and common questions and troubles, but we are able to help you with many tech questions too. We will help you pick the right plan for your web sites if you do not have an account yet, we can respond to all of the billing questions or concerns you have or we can assist you with installing your new e-mail address on your PC or smart phone - all this will be done timely as our live chat service is accessible all the time, every day. Whenever you need support, you're able to speak to a representative and save a long time.