In case you have a site, a problem might always surface and it doesn’t automatically need to be connected to the hosting service. For example, something may go wrong when you bring a web app up to date or some crucial data can be modified or deleted unintentionally. No matter what the essence of the problem might be, you’ll have to get in touch with the respective client service team and ask them to restore a backup or to help you troubleshoot the problem that you’re having. How timely they’ll do this will determine the interval of time that your sites will be unreachable. For specific websites such as social networks or online stores, a repeated downtime period often equals losing users and cash. That’s why, it’s quite important to use the services of a web hosting company that provides not only a very good technical support service, but also a timely one.
One-Hour Response Guarantee in Shared Web Hosting
Our Linux shared web hosting packages
come bundled with a 60-minute response time guarantee, which goes to say that regardless of what query or complication you might have, we’ll always be there to lend a hand. The fact is, it rarely takes more than 30 minutes to get an issue solved or a query answered, and this is valid for both sales and technical matters. Our customer support staff members will be at your service 24-7, even on legal holidays and weekends, which means that you’ll obtain timely assistance at all times. We realize just how priceless time can be, so by the time we respond to your e-mail or ticket, we’ll have probed into the matter and, in case we haven’t come up with a solution, we’ll give you more details on what you have to do on your end, if the case necessitates it. With our support service, you can rest assured that there will be someone to assist you right away, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
plan from us, you can take advantage of our mega-fast support service. You’ll receive a reply to any trouble ticket submitted via the hosting Control Panel or email sent to our tech and customer support team in no more than sixty minutes. The response time is guaranteed and it’s valid irrespective of the matter – billing or technical. Often, it takes much less time to examine and sort out a problem. We will supply you with more info if the solution involves something that should be done on your end. In case you touch base with us during weekends or national holidays, the response time will be the same and considering the fact that our support team will be at your disposal 24-7-365, you’ll receive prompt assistance for practically any billing, technical or general issue regardless of the hour.