Discover what exactly phone support includes inside the web hosting world.
You will find lots of shared web hosting companies on the market, however most of them are resellers who have minimal resources, especially when it comes to support. A good way to distinguish them is the option to get in touch with the company over the telephone. The type of support that you can get through this method of communication will vary depending on the service provider - some offer professional phone support, while others offer basic and customer support only since some issues are more time-consuming and it would be easier to be resolved through a trouble ticket, especially if the issue has to be escalated. However, it is good to know that you can contact your web hosting provider because there are countless small problems that can be resolved efficiently and in a very timely manner with a phone call, not mentioning that you can get more info about the services even before you become a customer.
Phone Support in Shared Web Hosting
We know that the option to consult with a live consultant is very important, that's why we have 3 support lines globally (USA, UK and Australia) and you will be able to get in touch with us over the phone for 14 hours every day. If you consider obtaining one of our Linux shared web hosting packages
, for example, you can call us and find out more about our solutions before placing your order to ensure that we match all of the system requirements for your sites. Following the order, you can contact us about all the sales and / or billing difficulties you may experience, or receive any general or basic technical information that you need. We have tried to find the optimal balance between telephone and ticket support, so for solely technical issues you'll have to use our ticketing system, which will make it easier to track the communication and any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
Every time you want more info regarding the Linux semi-dedicated hosting packages
that we offer, you can call some of the three support phone lines that we have around the globe - in the United States of America, the UK and Australia. By doing this, you're able to check ahead of time if our solutions will be suitable for your sites. In case you are already our customer and you've got a semi-dedicated account, you can contact us over the phone for fourteen hours every day about any billing or common matters. For strictly tech problems you will need to employ our ticketing system to communicate with our technical support since sometroubles simply require additional time to be taken care of, still we will assist you over the phone with countless minor technical issues as well, saving you the time and efforts.