Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • All your assistance requests will be responded to in maximum sixty minutes after the ticket or e–mail is submitted. If your issue needs further assistance from an administrator, we’ll forward the support ticket or the email to the person in charge, without delay and will leave a comment to notify you that more time will be needed for arriving at a solution. Furthermore if you make use of the Optional Managed Services package, any of the server administration tasks included there will be performed whenever you wish.

  • Top quality support service

  • A Top–Notch Technical Support Service

  • Our customer support team will be online for you 24–7 should you need assistance while working with our Control Panel or with any of the apps that we have preinstalled for your convenience on the dedicated web hosting server. What is more if you require assistance handling the regular admin tasks on your dedicated server, you can order the Optional Managed Services package, which includes data backup disk space, OS updates every week, software installation and problem troubleshooting procedures, server monitoring and restarting services, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Each Linux dedicated servers hosting package includes our free–of–charge Control Panel, which offers an exhaustive knowledgebase plus a set of instructional video tutorials. Whenever you require help while working with the Control Panel, just hit the Help or Videos buttons situated in the top right corner.