Help and Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Resolution Warranty

  • Our client support Dept is working 24/7 to reply to every one of your support inquiries. Every single ticket you post to us will be responded to within no more than 60 mins. If your case demands the assistance of an administrator, we will send the ticket to the person in charge and will notify you that the situation will soon be resolved.

  • Top quality support service

  • Top–class Technical Help And Support Service

  • We deliver 24 hours a day technical help via a super–fast ticketing platform integrated into your Control Panel. You can e mail us whenever you want about any of the software packages that come pre–configured on the virtual server, this includes the chosen Linux OS, the server administration panel and our custom made Control Panel.

  • Intuitive help center

  • An Informative Help Zone

  • A complete and frequently updated articles base is incorporated into our custom–built Control Panel. It offers you quick tips on how to perform all of the primary web site maintenance tasks. The Help section features extensive how–to tutorials and step by step video tutorials. You can reach the Help area by pressing the Help or Video buttons in the upper right part of each Control Panel section.